Refund policy

You’ll love Aloha Honey Farm products or your money back!

We stand behind our products. If for some reason you are not satisfied with your purchase, you may return it for replacement, credit, or refund.

Steps to process a return:

  1. Submit your request to return your items for REFUND upon e-mail.
  2. Specify the items that you are looking to return.
  3. Email return tracking and order number to alohahoney.farm@gmail.com.
  4. Once received, the return will be processed within 10-14 business days and a refund will be issued within 5-7 business days. If the returns department has questions, they will reach out by phone or email.

 Damages:

What is the warranty policy?

  1. We will warranty and replace items that have been deemed defective within 30 days of purchase.
  2. When submitting a damage claim; email Client Services a photo of the damage and the order number to alohahoney.farm@gmail.com.
  3. For any damaged item, you may be required to provide a photo.
  4. Client Services will review your claim and inform you of our final decision.

 NOTE: 

  • Purchases made from entities other than alohahoney.farm are not eligible for return credit or exchange. Please contact the retailer where the Aloha Honey purchase was made and inquire about their exchange or return policy.
  • International Orders are non-refundable.
  • Shipping charges are non-refundable. 
  • Returns and exchanges must be made within 30 days* of receipt. After 30 days, returns will not be authorized.
  • Opened items are not eligible for full return credit.
  • Items that are shipped to Aloha Honey Farm without adequate packing to ensure the safe return and are subsequently damaged are not eligible for full return credit.
  • Aloha Honey Farm cannot be responsible for packages lost in transit.

Please return to:

Aloha Honey Farm                                                                                    P.O. Box 179406                                                                                            Hawaii, Hawaii 96817

Please note, we are not responsible for undelivered claims. We ship to the address provided in the 'shipping address'. If the package is tracked as delivered and for any reason, you did not receive it, please contact the shipping carrier to file a claim.

If there are any other questions, feel free to send an email to alohahoney.farm@gmail.com.

You may also  text us at +1 (385) 5289265. We will respond to your request as soon as possible.

Thank you for being patient, understanding, and part of the Aloha Honey Familie! 👍